Shipping

1:Which transport methods do you offer?

We have warehouses all over the world, providing DHL Express, UPS, Canada post and other transportation methods.

According to your country, you will be given a relatively close shipping location.

When can I receive the order?

When you place an order, we will process your order and ship the goods within 1-2 working days. After delivery, we will send a tracking number to your mailbox, you can also check the tracking number directly on your order to inquire about the logistics

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 3-7 business days to arrive, other countries need 7-15 business days.

Customs tax terms

Taxes for importing goods/services may be charged and regulated by the local country. Toguard is not responsible for covering the import tax on its products or services and Customs clearance.

The tax fee may differ regarding the different import taxation policy and country. For more information, please contact your local representative. All returning costs caused by failure of receiving the packages/products will be covered by the customer.

Tip: The United States, Canada, Australia, European countries, these countries do not need tariffs,Because we will ship from the local warehouse.
Other countries may require tariffs, and customers need to pay the tariffs themselves.

 

2:How can I track my order?

When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information

3:How much is the shipping cost?

As long as the order is over $50, the shipping is free(Free shipping on holidays)
If the order does not exceed $50, the shipping is $10 for worldwide。 Some remote countries and regions need to charge 10-30 US dollars for transportation fees (shown on the checkout page)

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

 

4:How to cancel an order?

If you want to cancel your order, you can contact: support@toguard.cc 

If you want to cancel the order, please contact us within 8 hours of placing the order!
Once we have shipped the order, the order cannot be cancelled. You need to return the goods to our warehouse after receiving the goods. For detailed information, please refer to our refund and return policy

Note:

Due to the impact of Covid 19, logistics will be delayed. It is expected to be delayed about 3-5 days than usual. If your country or region is closed, we will send you an email to notify you. Please fill in your email when ordering!

Tip:If you want to set up a wholesale account or purchase multiple products, please contact us:

wholesale@toguard.cc

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